Privacy Policy

Update on the Processing of Personal Data

We would like to inform you that for the “company” the protection of our customers’ personal data is of paramount importance. For this reason we take the appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

What is the GDPR?

The General Data Protection Regulation (GDPR) is the new regulatory framework of the European Union (EU) in this area. The object of the law is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of natural and legal persons and in particular the right to protection of personal data.

The “company” based in Chalandri, Attica, email: info@platinon.gr, tel .: 21 3030 7665, website: www.platinon.gr as legally represented, informs that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with the applicable national legislation and the European Regulation 2016/679 for the protection of natural and legal persons against the processing of personal data and for the free movement of this data (General Data Protection Regulation, hereinafter “Regulation”) as in force.

What categories of personal data do we process?

The personal data that you provide us, ie name, email, mobile / landline phone, Home Address, Profession, we process only when we have a legal reason to do so.

What are the legal reasons for processing your personal data?

Legal reasons for the processing of your personal data are:

(a) the purchase of products and consequently the fulfillment of our contractual obligations in this context.
(b) the safeguarding and protection of the legitimate interests, both yours and ours. Thus, we use closed circuit television (CCTV) and security cameras in order to be able to protect the security of individuals & legal entities, materials, facilities.

(c) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
(d) the consent you provide under the specific conditions set by the legal framework, in order to receive updates on products, services, offers from the “company”.

STATEMENT

By giving your consent you responsibly declare that you are over 16 years old. If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Sending information and promotional material / company news

During your visit to our website, www.platinon.gr, you have the opportunity to fill in your email address in order to subscribe to our Newsletter.

The data collected from our sites may be used to contact you for promotional and advertising purposes, to inform you of products and offers that may be of interest to you, via email, SMS, instant messaging or telephone, if you have provided the your consent, subject to the specific conditions set by the legal framework.

Customer Satisfaction Survey

The data we collect from our websites is used for your participation in a Customer Satisfaction Survey, provided that you have given your consent, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted via electronic communication.

Safeguarding our legal interests and protecting persons and property

When we use closed circuit television (CCTV) and security cameras in order to be able to protect the security of individuals & legal entities, materials, facilities.

Personalized information (profiling)

In order to provide you with the best possible experience, the personal data collected by our websites may be used to send personalized updates, provided that you have given your consent, subject to the specific conditions set by the legal framework.

Personalization based on your needs and preferences (profiling) results from the data we draw from your personal data,such as occupation, area of ​​residence, etc., based on the results of the Customer Satisfaction Survey,
based on the purchases you make, as well as the personalized information we receive from the Newsletters (now Acymailing) shipping automation platform.

Where is your data communicated?

The “company” transmits the personal data provided by individuals & legal entities to a company, which offers automation services for the purpose of mass sending of electronic messages (today Acymailing).

In addition, in the context of completing an order in our e-store, some of this data is transferred to partner companies.

Therefore, they are transported to transport companies for the transportation and delivery of your goods.
Transport companies may contact you to request clarifications and to inform you about the delivery of your products.

Finally, the data is transferred during the payment execution to payment providers (Banks). We, for our part, use high security systems to prevent data leakage from malicious systems.

Storage PeriodStorage Period

The data storage period is decided based on the following specific criteria depending on the case:
a) When processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.

b) When processing under contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
c) For the purposes of promoting products and services (marketing activities), your personal data is kept until the withdrawal of your consent.

This can be done by you at any time.
Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal.

d) To revoke your consent you can contact the following contact details: email: info@platinon.gr or phone 21 3030 7665

e) You can also use the unsubscribe options by following (clicking) on ​​the corresponding link, which exists in our electronic communications.

What are your rights in relation to your personal data?

Every natural or legal person whose data is processed by the “company” enjoys the following rights:

Right of access:

Under current law, you have the right of access, ie upon your request to be informed whether or not your personal data is being processed and on the other hand to receive further information about the processing, in particular about the processing carried out, the appropriate guarantees under which any transfers to a third country or international organization take place.

Right of correction:

You have the right to request the correction of your inaccurate personal data.

Right to delete:

You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legal interests. In all other cases (such as when there is a contract, the obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.

Right to restrict processing:

You have the right to request a restriction on the processing of your personal data in the following cases:
(a) when the accuracy of the personal data is disputed and pending verification;

(b) when you oppose the deletion of personal data and request instead of the deletion the restriction of their use;
(c) when personal data is not needed for processing purposes, it is nevertheless necessary for you to establish, exercise, support legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and outweigh the reasons why you oppose the processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to withdraw consent:

Finally, the “company” informs you that where the processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent, before revoking it. To revoke your consent you can use the unsubscribe options by following (clicking) on ​​the corresponding link, which exists in our electronic communications or contact the email address info@platinon.gr.

To exercise any of the above rights you can contact the Department of Personal Data Protection of the “company” at the following email contact details: info@platinon.gr or by phone 210 4610796.

Personal Data Security

The “company” implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access to them, their use, modification or disclosure. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes.

Modifications to our privacy policy
This Privacy Policy is effective from the date stated at the beginning of the policy.

We may modify this Privacy Policy from time to time.

In case of modification, we post the revised version here and we will change the date of the last update in the Policy.

You should check this regularly to stay up to date with the latest policy updates.

About cookies

What is a cookie?

The term “cookie” refers to a small data file consisting exclusively of a set of textual information, which the site transfers to the web browser on your computer’s hard drive, or temporarily throughout your visit. , or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve your user experience.

Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field from which the cookie came from, the “lifetime” of the cookie as well as a value (usually in the form of a randomly generated unique number).

Types of cookies

The basic types of cookies that websites may use are described below

Visit cookies (session cookies)

These are temporary cookies that remain in the cookies file of your device’s browser only during your visit and are deleted when you close the browser.

Persistent cookies

These remain in your device’s browser’s cookies even after the browser is closed, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (eg to remember your username or your site preferences).

First-party cookies

These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning you a unique identifier to track your site navigation. Webmasters often use first-party cookies to manage their visits and for identification purposes.

Third-party cookies

These are cookies used by third parties, such as e.g. social networks, to track your visits to the various sites on which they are advertised. The webmaster has no control over these third party cookies.

The cookies on this website and how to manage them

On this website, we use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies.

The following is information about the third party cookies we use on this website, including how they are disabled and the effect of the deactivation on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.

Google Analytics cookies

Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform us about how many visitors use the website, the time and duration of access, while also providing information on how to navigate visitors to different parts of the website. This information helps us to improve the way our website works. They are anonymous information and do not contain personal data.

The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google’s privacy policy.

For more information about Google Analytics, please click here in the https://support.google.com/analytics/answer/6004245 .

You can turn off tracking from Google Analytics by clicking https://tools.google.com/dlpage/gaoptout

If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the site will not be affected.

Google Ads Ad Cookies

We use cookies to make our ads more attractive to users and more useful to publishers and advertisers. Some common uses of cookies are to select the ad based on the relevant content for a user, to improve the reporting performance of a campaign, and to avoid displaying ads that have already been displayed to a user.

Google uses cookies, such as NID and SID cookies, to help personalize ads on Google products such as Google Search. For example, we use cookies like this to remind you of the most recent searches, past ad interactions or search results of an advertiser, and your visits to an advertiser’s website. This contributes to the appearance of personalized ads on Google.

We also use one or more cookies for ads that run across the web. One of the main advertising cookies we use on non-Google websites is called “IDE” and is stored in browsers in the doubleclick.net domain. Another is stored on google.com and is called ANID. We use other cookies with names like DSID, FLC, AID, TAID and exchange_uid. Other Google products, such as YouTube, may also use these cookies to display more relevant ads.

Sometimes ad cookies can be set in the domain of the website you are visiting. In the case of web-based ads, cookies (eg __gads or __gac cookies) may be set in the domain of the website you are visiting. Unlike cookies set on Google domains, these cookies may not be read by Google when you are on a website other than the one for which they were assigned. They are used for purposes such as measuring the interactions with ads in that area and preventing the same ads from appearing too many times.

Google also uses conversion cookies (eg __gcl cookies), which are primarily intended to help advertisers track how many times users who clicked on their ads ended up doing something on their site ( eg made a purchase). These cookies allow Google and the advertiser to find out that you clicked on the ad and visited the advertiser’s website later. Conversion cookies are not used by Google for personalized ad targeting and are only retained for a limited time. Some other cookies may also be used to calculate conversion events. For example, cookies from Google Marketing Platform and Google Analytics may also be used for this purpose.

We also use the “AID” and “TAID” cookies, which are used to link your activity between different devices, if you have previously signed in to your Google Account on another device. We do this to coordinate the ads that appear on different devices and to calculate conversion events. These cookies can be configured on google.com/ads, google.com/ads/measurement or googleadservices.com. If you do not want the ads you see to be tuned to your devices, you can opt out of Ad Personalization by using Ad Settings.

Cookies from video service providers (Google, Vimeo, DailyMotion etc)

These providers can place cookies on your device, if you watch on our website videos that provide us as an external service.

If you turn off these cookies, you may not be able to see the embedded videos from our site.

Cookies from social networks

Third party social networks can place cookies on your device if you choose to share content from our site with them, by clicking on one of the built-in buttons entitled “Share”.

If you disable these cookies, the “Share” function will not be available.

About the server of this site

All web traffic (file transfer) between this site and your browser is encrypted and transferred via HTTPS using SSL (Secure Sockets Layer).

Our third party data processors

We use a number of third parties to process personal data about us. These bodies have been carefully selected to comply with the legislation referred to in this text.

Data breaches

For all your personal information stored in our database, all necessary measures will be taken to secure it.

We will report any unlawful breach of this website or any third party data processing database to anyone and anyone directly concerned and to the authorities within 72 hours of the breach, provided that the personal data that is stored in a recognizable form, have been stolen.

Date of last modification: 25/04/2021

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